If you are the original end-user or purchaser of the Novi Security (“Novi”) hardware product and are not satisfied with this product for any reason, you may return it in its original condition and packaging within thirty (30) days of the original purchase and receive a full refund less a 15-percent restocking fee. Only items that have been purchased directly from can be returned for a refund. Novi products purchased through other channels must be returned in accordance with their respective returns and refunds policy.

Shipping costs will not be refunded. If you wish to cancel your order, or if you would like to schedule a return, contact us via email at or by phone at (855) 693-2444 ext. 4 with your order details. Only orders with a valid RMA number issued by Novi will be accepted.