Professional Monitoring

Yes, if you don't have a Novi System you can still purchase Professional Monitoring. After your purchase you will receive an email with an activation code, then you can give away that activation code or use it yourself when you get a Novi System by going to your Novi+ account.

Yes. By default, you and the professional monitor will both receive trip notifications. However, you can disable these notifications if you desire.

Initially, you will be notified via the Novi app if motion or smoke is detected. If you don't respond within the 60 seconds, then the professional monitoring company will be notified. Their standard procedure is to try and contact the primary account holder to validate the alarm event. If unsuccessful, they will proceed through the emergency contact list as originally directed by you. If they are unable to get in touch with you or your emergency contacts, then they will call the police.

Yes, in the event of an emergency, the professional monitoring station will receive a link to the images associated with the alarm event that took place to verify that there is a person, or smoke, on the premises. Once they receive this notification and image, they will proceed as previously directed by the specific account holder. Please note, the professional monitoring company is not able to remotely view images on demand. They are only able to view images associated with an alarm event.